Last Updated: 26 March 2026
This Privacy Policy describes how Birmingham Locksmith ("we," "us," or "our"), located in Birmingham, AL, collects, uses, and shares your personal information when you use our services, visit our website, or contact us. We are committed to protecting your privacy and handling your personal information responsibly and in compliance with applicable US privacy laws.
1. Information We Collect
We collect various types of information to provide and improve our locksmith services.
Information You Provide Directly To Us
When you interact with Birmingham Locksmith, you may provide us with personal information, including but not limited to: * Contact Information: Your name, phone number, email address, and physical address when you call us, fill out a contact form on our website, or request a service. * Service Details: Information about the locksmith service you require, such as the type of lock, location of the service, and details of the issue. * Payment Information: If you make a payment for our services, we may collect billing details. However, sensitive payment card information is processed by third-party payment processors and is not stored directly by Birmingham Locksmith. * Communications: Records of your correspondence with us, including phone call recordings (where legally permitted and disclosed) and email exchanges.
Information Collected Automatically
When you visit our website, certain information is automatically collected through cookies and similar tracking technologies: * Device and Usage Information: Your IP address, browser type, operating system, referring URLs, pages viewed, time spent on pages, and the dates/times of your visits. * Location Information: Depending on your device settings, we may collect general location data (e.g., city and state derived from your IP address) to help us serve local customers.
2. How We Use Your Information
Birmingham Locksmith uses the information we collect for the following purposes: * To Provide Locksmith Services: To schedule, dispatch, and perform the requested locksmith services, including emergency services, lock repairs, installations, and key duplication. * To Communicate With You: To confirm appointments, provide service updates, respond to your inquiries, send service reminders, and address any concerns you may have. * To Improve Our Services: To understand how our services are used, analyze website traffic, and enhance the quality and efficiency of our locksmith operations and website. * For Billing and Payments: To process payments for services rendered and to manage our financial records. * For Legal and Security Purposes: To comply with legal obligations, enforce our terms of service, protect our rights, and prevent fraudulent or illegal activities. * Internal Operations: For internal record-keeping, administrative purposes, and training.
3. How We Share Your Information
Birmingham Locksmith takes your privacy seriously and does not sell your personal information. We may share your information in limited circumstances with the following parties: * Service Providers: We may share your information with trusted third-party service providers who assist us in operating our business and providing our services, such as dispatch services, technicians, payment processors, and website analytics providers. These providers are contractually obligated to protect your information and only use it for the purposes for which it was disclosed. * Legal Requirements: We may disclose your information if required to do so by law or in response to a valid subpoena, court order, or government request, or to protect the rights, property, or safety of Birmingham Locksmith, our customers, or others. * Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity. * With Your Consent: We may share your information with other parties if we have obtained your explicit consent.
4. Data Security
Birmingham Locksmith implements reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. We regularly review our security procedures to consider appropriate new technology and methods. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security of your information.
5. Third-Party Services
We use certain third-party services to enhance our website functionality and operations: * Google Analytics: We use Google Analytics to collect data about website traffic and user behavior. This helps us understand how users engage with our website and improve its performance. Google's ability to use and share information collected by Google Analytics is restricted by the Google Analytics Terms of Service and the Google Privacy Policy. You can opt-out of Google Analytics by installing the Google Analytics opt-out browser add-on. * Payment Processors: When you make payments for our services, your payment information is handled by secure, PCI-compliant third-party payment processors. Birmingham Locksmith does not store sensitive credit card details on its servers.
6. Cookies and Tracking Technologies
Our website uses "cookies" and similar tracking technologies to enhance your browsing experience and gather information about your use of our site. * What are cookies?: Cookies are small text files placed on your device by a web server when you visit a website. * How we use them: We use cookies to: * Enable essential website functions. * Remember your preferences (e.g., language settings). * Analyze website traffic and user behavior to improve our services. * Your Choices: Most web browsers are set to accept cookies by default. You can usually modify your browser settings to decline cookies or alert you when cookies are being sent. However, disabling cookies may affect the functionality of our website.
7. Your Privacy Rights (Under Applicable US State Privacy Laws)
Depending on your state of residence, you may have certain rights regarding your personal information under applicable US privacy laws (e.g., the California Consumer Privacy Act/California Privacy Rights Act - CCPA/CPRA, and similar laws in other states). These rights may include: * Right to Know: You have the right to request information about the categories and specific pieces of personal information we have collected about you, the sources from which it was collected, the purposes for collecting it, and the categories of third parties with whom we share it. * Right to Delete: You have the right to request the deletion of personal information we have collected from you, subject to certain exceptions. * Right to Correct/Rectify: You have the right to request the correction of inaccurate personal information we maintain about you. * Right to Opt-Out: You have the right to opt-out of the "sale" or "sharing" of your personal information (as defined by applicable law). As stated, Birmingham Locksmith does not sell your personal information. * Right to Non-Discrimination: You have the right not to receive discriminatory treatment for exercising your privacy rights.
To exercise any of these rights, please contact us using the contact information provided in Section 12. We will verify your request using the information associated with your account, including your email address.
8. Data Retention
Birmingham Locksmith retains your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. This typically includes the period during which we are providing services to you, and for a reasonable period thereafter to comply with our legal obligations, resolve disputes, and enforce our agreements.
9. Children's Privacy
Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete such information as quickly as possible.
10. Links to Other Websites
Our website may contain links to third-party websites that are not operated by us. This Privacy Policy does not apply to the practices of these third-party websites. We encourage you to review the privacy policies of any third-party sites you visit.
11. Updates to This Privacy Policy
Birmingham Locksmith may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date at the top of this policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
12. Contact Us
If you have any questions or concerns about this Privacy Policy, our data practices, or if you wish to exercise your privacy rights, please contact Birmingham Locksmith using the details below:
Birmingham Locksmith Email: info@birminghamlocksmithservices.com Address: Oak Ridge Park, Birmingham, AL 35212
